During my descent off Donahue Pass in a hail storm, I fell on my beloved Leki Ti Makalus. I love my trekking poles, and they've hiked nearly every mile I've ever hiked. They've been durable and saved me from countless wipe outs. I think of my poles as my forelegs.
I was completely distraught that I had warped one of my front legs. I e-mailed Leki as soon I could (from Tuolemne Meadows), and Marty wrote back within a few days. He was incredibly patient, and helped me get a new pole section. Customer service at Leki is fantastic. Thanks Marty and Leki.